Personal Service Workers Supervisor

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AVG. SALARY

$46,450

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

What They Do

First-Line Supervisors of Personal Service Workers Career Video

About This Career

Supervises and coordinates activities of personal service workers.

This career is part of the Healthcare & Human Services cluster Personal Care Services pathway.

A person in this career:

  • Assigns work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
  • Trains workers in proper operational procedures and functions and explains company policies.
  • Recruits and hires staff members.
  • Resolves customer complaints regarding worker performance or services rendered.
  • Inspects work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meets with managers or other supervisors to stay informed of changes affecting operations.
  • Takes disciplinary action to address performance problems.
  • Applies customer feedback to service improvement efforts.
  • Requisitions necessary supplies, equipment, or services.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time

Working in this career involves (physical activities):

  • Seeing clearly at a distance
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Adult Family Home Program Manager
  • Direct Care Supervisor
  • Resident Care Supervisor